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Cashless payment systems are rapidly taking over from cash in corporate catering and vending. As major organizations like British Nuclear Fuels (BNFL) and Manchester Airport have discovered, the removal of on‐site cash handling systems can produce significant operational savings and better service efficiencies. Reviews the cashless payments market and the cost of cash management systems. Examines card applications solutions at BNFL and Manchester Airport and typical system functions. Reviews cashless system functions, card technologies and “contactless” smart card systems in loyalty schemes. Looks at system integration costs and multi‐application “one‐stop” card systems.

Business′ most vital resource has become its biggest cost liability. Companies which continue to let the uncontrolled IT tail wag the facilities management (FM) dog are losing their competitive edge. Examines cause and effect as well as implications for businesses and managers. Discusses why FMs must assume proactive responsibility for cost control. Examines key FM asset management issues, methods of approach and available IT management solutions.